For Translations:

• our cost per word of the original text includes professional translation and editing by a different editor. Special formatting, DTP and other services are extra and charged at per hour rates as needed. One round of corrections is included in the price, however, changes by the client and additional text modifications are charged extra. We provide an estimate before we start work and it has to be approved by our client.
  

For Interpretation:

• in case of consecutive, simultaneous, and escort interpretation we follow recommendations laid out by the International Association of Conference Interpreters (AIIC) as far as number of interpreters, shift duration, etc.

For conference interpretation our rates are charged for the standard 6 hour day with overtime if any.

20% project management fee is added to the total invoice.    

Here is a special article we wrote with tips and recommendations for conference participants who use language interpreters: Guidelines for Organizers, Participants and Chairs of Bilingual and Multilingual Meetings.

It depends on the nature of the project. A contract is required to provide services.

You will be invoiced NET 30 after we deliver the product. We do not accept foreign checks.

Our professional conference interpreters commit their time and effort to the project. They spend a lot of time preparing for confirmed assignments.  

They will not be able to find other assignments on a short notice if the your event is postponed, moved or cancelled. Therefore, we have to charge a cancellation/change fee after we sign a contract with our client and with them.

It is usually 50% of the professional fee if the change/cancellation/move happens earlier than 30 days before the beginning of the event, and 100% of the professional fee if it happens later than 30 days before the beginning of the event plus all relevant actual expenses.

InterStar accepts the following forms of payment:

• company business checks from a US bank (no personal or foreign checks accepted);
• credit cards (Visa, MasterCard);
• international and domestic bank wires.

We do not promise the impossible (for example any languages into any language on any topic.)

We do not promise “cheap and good quality”. We deliver professional services at professional prices with high quality and customer satisfaction.

However, we shall:

• use due diligence in hiring freelance translators and interpreters;
• make every reasonable effort to insure that InterStar translators and interpreters have all the information they need to perform their tasks professionally and with high quality;
• follow appropriate business practices, including quality assurance practices for translation and interpretation industry;
• provide timely and full response to all customer comments and/or complaints if any.

We are language translation and interpretation agency based in San Francisco, USA.

We prepared a special educational post for our clients about simultaneous interpretation: Simultaneous Interpretation FAQ.  

Please see our special post called: Consecutive Interpretation FAQ.